Mobile app installation and updates

PalmOrder is available for Android and iOS. Install the Android app from Google Play or an APK file, or the iOS app from the App Store. After installation, connect the device to PalmOrder Server and download your working data.

Choose an installation method

Links to the App Store, Google Play and APK are on the Download page. Before installing, check that the offered version supports your device.

Install on iOS

1. On your iPhone or iPad, open PalmOrder in the App Store. The link is also on the Download page.
2. Check compatibility with the version of iOS or iPadOS on your device.
3. Tap Get or the redownload icon and confirm installation as requested by the device.
4. Open PalmOrder and follow the first-launch steps below.

App Store actions can vary with the system version and whether the app is already installed. Apple's guide to downloading apps.

Install on Android from Google Play

1. Open the PalmOrder store page using the link on Download.
2. Tap Install and wait for installation to finish.
3. Open PalmOrder.
4. Continue with pairing the device.

Install on Android from an APK

1. On your Android device, open the PalmOrder download page and download the APK.
2. Open the downloaded file in your browser or file manager.
3. If Android requests permission to install apps from this source, grant it to the browser or file manager used to open the APK. The option's name and location depend on the Android version and device manufacturer.
4. Return to the APK installation and complete it.
5. Open PalmOrder and pair the device with the server.

On organization-managed devices, the administrator controls whether APK installation is allowed.

First launch

iOS

1. Open Settings → Server and specify the server address, port and HTTPS setting.
2. Tap Check and save.
3. Enter the device name and tap Pair device. The app displays a confirmation code.
4. In the PalmOrder Server control panel, approve the request using this code, then assign a license type and a unique syncName.
5. Return to the app and tap Check status. Make sure Paired as … shows the expected syncName.
6. Open Sync and tap Update references. Check that customers and products are available.
7. Create an order, mark it as ready to send, then open Sync and tap Send documents. Check that the server received the document.

If iOS requests local network access when connecting to a local server, grant it to PalmOrder.

Android

After installation:

1. In the exchange settings, select Server version 7+ and set the address, port and HTTPS option to match the server.
2. Create a pairing request, approve it in the control panel and complete pairing on the device. See Pair a device for the full procedure.
3. Run Download exchange file to receive exchange.xml.
4. Download reference data and the required configuration files through the exchange profiles.
5. Check that products and customers open and that you can create and send an order. For the initial setup, use First exchange.

Grant location and printer permissions when setting up those features. See GPS and Bluetooth printing.

Update the installed app

Before updating, run an exchange and check that the server has received all documents ready to send. Record the current version. On Android, it appears under Settings → About application; on iOS, under Settings, in the About the app block.

iOS — App Store

1. Open PalmOrder in the App Store.
2. If Update is available, tap it and wait for completion.
3. Open PalmOrder and check the connection, reference data and document exchange.

You can also manage updates through your account in the App Store. Apple's guide to app updates.

Android — Google Play

1. Open PalmOrder in Google Play.
2. If Update is available, tap it and wait for completion.
3. Open the app and carry out the checks below.

You can also manage updates through your Google Play profile under Manage apps & device. See Google Play help.

Android — APK

1. Download the new APK from the Download page.
2. Finish working with open documents and close PalmOrder.
3. Open the APK and confirm the update to the installed app.
4. Open PalmOrder when installation finishes.

A normal update over a compatible Android package preserves app data. Uninstalling the app or clearing its storage removes the local database, settings and pairing data. If Android reports a package or signature conflict, send the administrator the error text and the versions of the installed and new packages. Agree on an update procedure before deleting any data.

Check after updating

• The app information shows the new version.
• Customers, products and existing documents open.
• The server settings retain the address and pairing status.
• Exchange completes successfully and the document appears in the server's inbox.
• On Android, if Bluetooth printing or GPS tracking is used, the selected printer and coordinate recording work.

If Android permissions have changed, check them under Android settings → Apps → PalmOrder → Permissions. Names vary by device. Android permission help.

If installation or updating fails

For support, prepare the Android or iOS/iPadOS version, device model, PalmOrder version, installation method and exact error text.